Shipping policy
Turnaround Time
Most orders containing items listed as “In Stock” will ship the same business day if placed before 12 PM PST.
Orders requiring additional verification (security checks, incorrect information, etc.) may take extra processing time.
Items listed as “On Order” or “Out of Stock” will ship by the estimated ship date shown on the product page.
These dates are estimates only and subject to change depending on manufacturer availability.
Our customer service team monitors all backorders daily to ensure your order ships as quickly as possible.
International Shipping, Customs & Duties
We currently ship internationally to South Korea, Taiwan, Thailand, Japan, Kazakhstan, Uzbekistan, Kyrgyzstan, and Mongolia, with shipping rates calculated at checkout based on weight and destination.
International orders do not include duties, import taxes, or customs fees in the checkout price. These charges, if any, are assessed by your country's customs authority upon arrival and are the customer's responsibility to pay directly to the carrier or customs office at the time of delivery.
Customs fees vary by country and order value and are outside of Basic2High's control. Please check your local customs regulations before ordering if you have questions about potential charges.
Transit Times
Delivery times depend on the selected carrier and shipping service level.
Expedited shipping applies only to “In Stock” products.
Shipping cutoff times for all orders are 11 AM PST for same-day processing.
Backordered and drop-ship items will ship as soon as they become available.
Most carriers do not operate on weekends or holidays.
When carriers quote shipping days, they refer to business days (Monday–Friday).
Typical UPS transit times within the U.S.:
· UPS Next Day Air: Delivered within 1 Business Day
· UPS 2nd Day Air: Delivered within 2 Business Days
· UPS 3-Day Select: Delivered within 3 Business Days
· UPS Ground: Delivered within 3–5 Business Days
If your delivery address is an apartment or multi-unit complex, please note that shipments are made at your own risk. Basic2High is not responsible for lost or stolen packages.
Out-of-Stock Orders
If a product is labeled “On Order”, “Call for Availability”, or “Out of Stock”, we will keep your order open and ship as soon as inventory is replenished.
To deliver your products faster, Basic2High may split your order into multiple shipments without notice.
If you prefer to split your order manually, please contact our sales team prior to ordering.
Additional shipping fees may apply if both shipments do not qualify for free shipping.
Billing & Shipping Addresses
If your shipping address differs from your billing address, your order may require extra verification and processing time.
We recommend allowing additional time for such orders.
We do not ship to PO Boxes or APO/FPO addresses.
Damaged or Lost Shipments
If your shipment arrives damaged or becomes lost in transit, please contact our Customer Support Team immediately at info@basic2high.com.
Include photos of the damaged packaging and items.
Please do not discard any boxes or packaging materials, as they are required for carrier claims.
All damage or missing item reports must be made within 5 business days of delivery.
Basic2High is not liable for claims denied due to missing documentation or packaging.
Shipment Refusals
If a shipment is refused, a $20 service fee and any related shipping charges will be deducted from the refund.
If you wish to return an item, please accept delivery and follow our Return Policy instead.
For international orders, all duties, taxes, and fees from return shipments will also be deducted from your refund.
Address Change Requests
If you request an address change after your order has been processed, we will work with the carrier to reroute your package if possible.
A $20 re-routing fee plus any additional carrier charges may apply.
We encourage customers to register with UPS My Choice® for flexible delivery management and real-time updates.
LTL Freight Shipments
Some oversized items (e.g., bumpers, racks, or large body parts) ship via LTL Freight.
You will receive an email with shipment photos and delivery details once your order leaves our warehouse.
Inspect all freight shipments carefully upon arrival — even if packaging appears intact.
· If damage is visible, note it clearly on the Bill of Lading and have the driver sign.
· If inspection isn’t possible at delivery, write “Subject to Inspection” before signing.
· Report all freight damage within 48 hours to info@basic2high.com, including photos.
Once the shipment is signed for without notation, Basic2High and the carrier are released from liability.
Lost or Stolen Packages
It is the customer’s responsibility to provide an accurate shipping address and contact details.
Missing packages marked as “Delivered” must be reported to info@basic2high.com within 24 hours.
If necessary, a police report may be required to initiate a claim with the carrier.
Basic2High is not liable for lost packages delivered to apartments, condos, or unattended locations.
Damaged Shipments
If you receive a damaged item, email photos and your order details to info@basic2high.com.
Keep all original packaging for carrier inspection.
Do not attempt installation of any damaged product, as doing so voids warranty and claim eligibility.
Expedited replacement shipping, if requested, is the customer’s responsibility.
All damages must be reported within 7 business days of delivery.
Conditions of Use
By purchasing from basic2trail.com, you agree to our terms and policies listed here and throughout our website.
Basic2High reserves the right to modify its shipping policies at any time without prior notice.
If you choose to use a third-party freight carrier, Basic2High is not responsible for any damage, delay, or loss once the shipment has left our warehouse.