Refund policy
Return Eligibility
Basic2High is committed to providing a fair and transparent return process for all our customers.
To ensure efficient service and product integrity, please review the following return policy carefully.
• Return requests must be made within 14 days of the original shipping date.
• All returns require a Return Merchandise Authorization (RMA) number.
Returns received without an RMA will not be processed.
• Products must be returned in new, unused condition, with no signs of installation or modification, and in the original manufacturer’s packaging.
• Any product that has been opened, installed, mounted, painted, or otherwise used cannot be returned.
• The customer is responsible for all return shipping costs, unless the return is due to an incorrect or defective item sent by Basic2High.
• All returns must be shipped to the address listed on your RMA form.
Items sent to any other address will not be processed.
To request an RMA, please email info@basic2high.com with the following details:
• Full Name
• Order Number
• Part Number(s) of the item(s) being returned
• Reason for return
Once your return is approved, you will receive detailed instructions and an RMA number.
Non-Returnable Items
Certain items are final sale and cannot be returned or refunded under any circumstances.
These include, but are not limited to:
• Clearance or discontinued items
• Scratch and dent or open-box items
• Apparel or wearable products
• Tires and wheels that have been mounted
• Programmers, tuners, or calibrators
• Custom-made or special-order products
• Partial kits or non-standard configurations
• Items labeled “non-returnable” at checkout
• Brokerage fees, duties, or taxes
• Gift cards
All clearance, scratch-and-dent, and special-order items are sold as-is.
Basic2High and its manufacturers are not responsible for any cosmetic defects, fitment issues, or performance-related dissatisfaction associated with such products.
Non-Refundable Charges
The following costs are non-refundable:
• Shipping fees (including expedited shipping)
• Labor or installation costs
• Third-party shop or service fees
• Brokerage fees, import duties, or taxes
• Gift cards
Refund Process
• Only returns that meet all RMA and policy requirements are eligible for a refund.
• RMAs are valid for 30 days from the issue date.
• Once your return is received and approved, refunds will be issued to the original payment method.
• Please allow up to 10 business days after we receive your return for processing and inspection.
• International orders: any duty, tax, or customs fees incurred during return will be deducted from your refund.
Defective Products & Warranties
Basic2High does not provide additional warranty coverage beyond the manufacturer’s original warranty.
Most products we sell are backed by the manufacturer’s limited warranty against defects in materials or workmanship.
Please note:
• We are not responsible for incidental or consequential damages such as labor, towing, downtime, or installation costs.
• Any warranty claim must be initiated with supporting photos and details sent to info@basic2high.com.
• Once the item has been installed, warranty eligibility is subject solely to the manufacturer’s determination.
Incorrect or Missing Items
If you receive the wrong product or are missing parts, please contact us at info@basic2high.com within the following timeframes:
• Wrong product: Report within 5 business days of delivery. Include photos of the incorrect item and the manufacturer’s packaging label.
• Missing parts: Report within 7 business days of delivery. Include photos of received items and packaging.
Do not attempt to install any incorrect or incomplete product.
Installation of the wrong or incomplete part will void eligibility for return or replacement.
Damaged Shipments
If your package arrives damaged:
• Email photos of the product and packaging to info@basic2high.com within 7 business days of delivery.
• Keep all original packaging for carrier inspection.
• Do not install or attempt to use damaged items. Once installation is attempted, all claims are void.
• Expedited replacement shipping, if requested, is at the customer’s expense.
Basic2High will handle the carrier claim process on your behalf.
Cancellation Policy
Orders for in-stock items are transmitted to fulfillment immediately and cannot be canceled once processed.
If your order has not shipped yet, contact info@basic2high.com for cancellation assistance.
Custom, made-to-order, or special-order products cannot be canceled or refunded once ordered.
Additional Notes
• Shipping costs are non-refundable unless the return is due to Basic2High’s error.
• Wheels must be inspected before mounting tires. Once a tire has been mounted, the wheel is no longer returnable.
• Returns that fail to meet any of the above conditions will not be approved or processed.
All returns and warranty claims must be initiated by email:
info@basic2high.com
Processing Time Zone: Pacific Standard Time (PST)